Yes, it’s true – for non-subscription products, simply contact Adobe within 30 days of your order – via live online chat is usually fast and convenient. However, you can take advantage of this refund policy only with purchases made directly from (worldwide) – not with anything bought from resellers or retailers, and never from auction sites. This offer applies even after you’ve already downloaded and installed the software on your computer(s), or after a free trial has expired. In which case, did you know that Adobe offers a full money-back guarantee on all current products? This goes for both subscription products as well as non-subscription products, including Creative Cloud (CC), Acrobat, Captivate, Elements, and so on.
Sometimes even after using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the Photography Bundle or returning an individual Creative Cloud tool and getting the “All Apps” plan instead (which includes 21 applications instead of one).
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